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If you have a LETTINGS complaint (relating to renting a property)

Sequence Residential Lettings

Customer Services
1st Floor
907 Walsall Road
Great Barr
Birmingham
B42 1TN
For RESIDENTIAL SALES and LETTINGS complaints - In the event that our company complaints procedure has been exhausted and you still remain dissatisfied please contact: 
The Property Ombudsman, 33 The Clarendon Centre, Salisbury Business Park, Dairy Meadow Lane, Salisbury, Wiltshire SP1 2TJ 

If your MORTGAGE SERVICES complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service provides a free and independent service for consumers and can be contacted at:

The Financial Ombudsman Service
Exchange Tower, Harbour Exchange Square, London E14 9SR